For Our Patients
- Necessary healthcare services to the best of our ability at St. Mark’s Hospital. If treatment, referral or transfer is requested or recommended, you will be informed of risks, benefits and alternatives. You will not be transferred until the other institution agrees to accept you.
- Privacy protection: St. Mark’s Hospital, your physician and others caring for you will protect your privacy as much as possible.
- Complete information regarding your care and current information concerning diagnosis, treatment options, and expected outlook in terms you are able to understand. Your medical record is available upon request. Information can be made available to a designee on your behalf.
- Information and participation in care decisions including opportunities to request or refuse treatment.
- Freedoms from all forms of abuse or harassment.
- Treatment without discrimination regardless of race, color, religion, sex national origin, source of payment, political belief, or handicap, including services for hearing and speech impairment.
- Information necessary to provide informed consent prior to any procedure and/or treatment. You may designate a decisionmaker in the event you are incapable of understanding a proposed treatment or to communicate your wishes regarding care.
- Provide Information: Provided an accurate medical history of your condition to your physician. You have the responsibility to provide, to the best of your knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications and other matters relating to your health. You have the responsibility to report unexpected changes in your condition to the responsible practitioner. You are responsible for reporting whether or not you clearly comprehend a contemplated course of action and what is expected of you.
- Follow the hospital's rules and regulations: You are responsible for following hospital rules and regulations affecting patient care and conduct.
- Follow your treatment plan: You are responsible for following the agreed upon treatment plan recommended by the practitioner primarily responsible for your care.
- Provide accurate financial information: You are responsible to provide accurate financial information, so that appropriate billings may be made to the person responsible for payment to the services, and for assuring that the financial obligations of your healthcare are fulfilled as promptly as possible.
- Show respect and consideration: You are responsible for being considerate of the rights of other patients and hospital personnel and for assisting in the control of noise, smoking and the number of visitors. Please be respectful of the property of others and of the hospital.
- Ask questions: You are responsible in being an active part in your healthcare. If you do not understand any instructions being given to you, it is your responsibility to ask.
Complaint or Grievance Resolution:
If you have a complaint or grievance, we are here to help. Please let your caregiver know of any concerns you have so that we have an opportunity to resolve the problem as soon as possible. Our goal is to respond to your concern in a timely manner with an appropriate and clear resolution.
There are a number of staff members capable of responding to your complaint and/or grievance, including your attending physician, department director or manager, and charge nurse. Please take the opportunity to discuss your concerns with any of them. We encourage you to contact management regarding any concerns about patient care and safety in the hospital.
You have the right to file a complaint with the State of Utah Department. Call 1-800-999-7339 or send a letter to the Utah Bureau of Health Bureau of Medicare/Medicaid Program Certification and Resident Assessment, 288 North 1460 West, Salt Lake City, UT 84114; or call the Joint Commission on Accreditation of Healthcare Organizations at 1-800-994-6610.