St. Mark's Hospital - February 12, 2017

St. Mark’s Physician Engagement Survey was conducted from March to July of 2016. Of the 299 eligible physicians, 195 (65%) responded. The survey shows that general physician engagement as significantly improved over prior survey years.

Our emergency and anesthesia servicse lead in percentile rankings. Patient safety and administration were the areas with the largest gap to our goal of 90% engagement.

Patient safety should be our highest priority, so it is heartening that we, as a medical staff, are cognizant of the need to focus on improving the safety of our patients. It is also encouraging to note that patient safety is among those domains showing significant gains since our prior survey in 2014.

Special recognition should be given to our surgical services, under the direction of Dr. Peter Fisher, chair, department of surgery, Dr. Christopher Campbell, chair, operating room committee, Tonya Terrell, RN, executive director of surgery care, and Irene Christensen, RN, director of the operating room for the major progress that they have made in improving our surgical services.

The Hospital’s administration, under the direction of Steven B. Bateman, CEO, and emergency services under the direction of Dr. C. David Eller, chair, department of emergency medicine, and Michelle Brown, RN, director of emergency services, and Anthony Sinescal, RN, former director of emergency services, also made significant improvements in their areas of stewardship.

Laboratory Services was identified as having the greatest decrease in physician engagement. Dr. Catherine Bowles, chair, department of pathology, and Susan Wade, laboratory director, have been carefully evaluating the feedback from the survey in order to pinpoint improvements that the laboratory can make to better serve the medical staff. They invite your direct feedback on opportunities for improvement.

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